FAQs - Previo

Previously known as TheHair.App, Previo is an AI-powered consultation form and client profile tool that helps hairdressers gather essential client information before an appointment. Clients can upload a photo, share hair history, and create a moodboard for styling inspiration
Previo saves time during consultations, by providing valuable insights on clients’ hair needs and preferences before they come in. Previo increases retail sales by recommending haircare products based on individual hair assessments.
Previo’s AI analyzes the client's hair from a photo, assessing factors like hair condition, porosity, and texture. Based on these insights, it suggests personalised haircare products aligned with the hairdresser's preferred brands.
Each salon has a unique Previo link (called a ‘prep link’) they can share with clients before appointments. Clients can complete the form from any device and submit it online for the hairdresser to review.
Yes, Previo allows you to select your preferred brands and products, tailoring recommendations to what you offer in the salon.
Previo works on any device with internet access, including smartphones, tablets, and computers. It is available as a web app (browser based) or a native app in both the Apple App Store and Android’s Google Play Store
Previo offers several subscription tiers, including a free starter option, a Pro Plan with full access, and premium plans that include integrations with other tools like Lumia.
Yes, simply copy and paste your Previo ‘prep link’ into all your automated outgoing messages so clients can complete their profiles at home.
Previo is available for iOS in the Apple App Store and for android devices in the Google Play Store. You can also access your account from any web browser (Chrome, Safari etc)
No. They complete their profile in an online form in a browser on the own device.

FAQs - piiq

piiq is a purpose-built smart mirror that enhances the hair and beauty experience with built-in AI for consultations, client images, and product recommendations.
piiq features an invisible camera, heads-up display, and consistent lighting, allowing hairdressers to capture high-quality images, display consultation information, and show product recommendations during the session. It connects to the wifi and operates on an android operating system, so is very simple to navigate
No, piiq is controlled by a tethered tablet for easy navigation, avoiding fingerprints and increasing reliability
piiq integrates seamlessly with TheHair.App’s tools, including Lumia, to provide AI-powered consultations and visualization features for clients. It’s designed specifically for salon use, with a sleek, unframed design and robust functionality.
piiq comes with both wall and bench mounting options, allowing flexibility based on your salon’s layout. you can see how simple it is to set up the sleek wall mount or the more flexible bench mount in the videos above
Yes, piiq can display promotions and product videos, making it a dual-purpose tool for both consultations and marketing.
Yes, piiq is designed to work seamlessly with Lumia, allowing for image previews and product recommendations directly from Lumia’s inspiration library.

FAQs - Lumia

Lumia is an AI-powered inspiration and product recommendation tool designed to enhance the client experience in salons. It provides moodboards, hairstyle visualizations, and tailored product recommendations.
With Lumia, you can quickly show clients different hairstyle options, manage expectations, and suggest relevant products, all in one streamlined process, reducing consultation time significantly. (especially with indecisive clients or those thinking about change)
Lumia is compatible with smart mirrors like piiq, iPads, tablets, and mobile devices, giving you flexibility in how you use it in the salon.
Yes, Lumia allows complete control over your image and product library. You can add and edit images, products, and recommendations to fit your salon’s style and offerings.
Lumia offers three main tiers: a free version, a mid-tier with all features (bring your own device), and a premium version with a piiq smart mirror included. Additionally, there is an Enterprise Plan for brands and distributors to sponsor accounts.
Lumia offers quarterly updates with curated seasonal trends, often created by celebrity hairdressers. Subscribers to the mid-tier and higher plans can add these images to their libraries for clients.
Right now, we are still working on this. Soon, we will add this functionality
Yes, we offer a support program with resources, video tutorials, and dedicated support staff to help you get the most out of Lumia.